Are all your classes American Heart Association (AHA) approved?

Yes! All our classes are AHA-approved and taught by independent AHA Instructors. Your certification will also be through AHA. 

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The course address is not listed for the class, how do I get it?

Some course locations are not listed on the site, only the city and zip for reference. After you register for the course, the full address for the course will be emailed to you within 24 hours.  If you have questions about the course location, please send us an email or call. 

 

I don’t see any class offerings for the course I need, what can I do?

Reach out to us if you don’t see the course you need. We sometimes have classes that are not on the website with our affiliated partners that we can offer to you or modify a course we have to fit the certification you need. 

 

Will you come to my location to teach?

We offer on-site training for 3 or more students.  We bring the training to you!

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Do you offer training for large groups?

Yes, we can accommodate any group size.

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When do I get my e-card?

Most cards are provided same day of your course via your email, check your spam folder for the email to claim your card.  In some cases, there may be a delay and it may take 5-7 business days to get the e-card to our students. In those rare cases, temporary certificates will be available, should you require one. Once your card is ready, you will receive an e-mail directly from AHA asking you to “Claim your AHA e-Card”. No, this is NOT junk mail – this is YOUR e-Card! Some e-mail providers send these e-mails to Spam or Junk Mail folders so please check those. If you have not received your card within 2 weeks, please contact us so we can check the status.

 

Why do you only do e-cards?

Electronic cards are now the standard as they are more secure. Certification cards are emailed to the email provided when registering for the course. If you would like the card sent to a new email address, please advise your instructor at the start of the course. 

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How long is the CPR Class?

Course hours vary and are outlined in the course booking tab. Are there any physical requirements? Students may be required to be on their knees performing CPR and other skills assessments. Please inform your instructor of any physical limitations you may have.

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What is SKILLS TESTING ONLY?

We offer hybrid training. Instead of coming onsite to complete the full course you can complete the course content online at your own pace. You are responsible for purchasing the corresponding online content at https://shopcpr.heart.org/courses. You must complete the online portion before the skills testing session you are registered for. You must also bring a copy of the completed online certificate with you to complete the skills testing session, with no exceptions. Certification cards are provided after successfully completing your skills testing. ​

 

What is the difference between ACLS, BLS, and PALS?

BLS is the foundation of ACLS. ACLS Providers are normally Paramedics, Doctors, and Nurses they are trained to give life-saving medications. Basic Life Support (BLS) is geared toward prehospital providers, like EMTs, paramedics, firefighters, and in-facility hospital providers. Upon successful completion of the course, students receive a course completion card, valid for two years. Please contact your employer to ensure that you are selecting the correct course.​

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Advanced Cardiac Life Support (ACLS) is geared towards healthcare professionals who either direct or participate in the management of cardiopulmonary arrest or other cardiovascular emergencies or personnel in emergency response. Upon successful completion of the course, students receive a course completion card, valid for two years. Please contact your employer to ensure that you are selecting the correct course.​

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Pediatric Advanced Life Support (PALS) is geared toward healthcare providers who respond to emergencies in infants and children and for personnel in emergency response, emergency medicine, intensive care, and critical care units. Upon successful completion of the course, students receive a course completion card, valid for two years. Please contact your employer to ensure that you are selecting the correct course.

 

How can my employer verify my ecard?

Yes, employers may verify that an AHA eCard is authentic by entering the card information at https://ecards.heart.org/student/myecards. 

 

My Card is expired can I still take the course?

Yes, we do not offer renewal options which require a current card. We provide full providers courses that are fit for renewals and first-timers.

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Can I register onsite?

Onsite registrations are not accepted in most cases, please call or email us to confirm. 

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What is your cancellation policy and rescheduling?

Cancellations received MORE THAN 48 HOURS via EMAIL ONLY at info@cpradvancedtraining.com before class starts time will receive a refund minus a $20 fee. Cancellations received WITHIN 48 HOURS before class start time will receive a refund, minus a $20 service fee. After 48 HOURS you can reschedule within 24 hours of the scheduled course. Any student who DOES NOT SHOW for a class will forfeit the entire course fee. Should you need to cancel your attendance please let us know ASAP – there is NO FEE to reschedule your class, but you can only reschedule once! If you miss the rescheduled course, you will not be able to reschedule or get a refund, you must enroll and pay for a new course. A full refund for canceling the course must be requested 24 hours after the purchase of the course no exceptions.  This request must be made via EMAIL ONLY at info@cpradvancedtraining.com.

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What happens if I’m late to the course?

All students are granted a 10 mins grace after the start of the course. After 10 minutes, the student is considered late and must reschedule via EMAIL ONLY at info@cpradvancedtraining.com. The student can only reschedule once. If the students miss the rescheduled course, they will not be able to reschedule or get a refund, the student must enroll and pay for a new course. If no email communication is received at info@cpradvancedtraining.com within 30 minutes from the start of the class, the student will be considered a NO SHOW.  

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What do I need to complete before class?

Nothing! Just arrive at class 5-10 minutes early and wear comfortable clothes.